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COMMENTARY  
Measurement approaches to improve delivery of care for patients with cancer
Tricia Woodhead
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QUALITY IMPROVEMENT IN ACTION Top
The “Frequent Attendee” project: A multidisciplinary approach to identifying important factors, which influence frequent attendances to the emergency department
Angela T Caswell
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QUALITY IMPROVEMENT IN ACTION
1.  Reengineering Communication Process to Reduce Patient No-Show Rates in Hospital Outpatient Clinics.