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ORIGINAL RESEARCH
Year : 2019  |  Volume : 2  |  Issue : 3  |  Page : 53-57

Assessing knowledge and compliance of patient identification methods in a specialized hospital in Saudi Arabia


1 Quality Management Department, King Faisal Specialist Hospital and Research Centre (Gen.Org.), Riyadh, Saudi Arabia
2 Genetics Department of Research Centre, King Faisal Specialist Hospital and Research Centre (Gen.Org.), Riyadh, Saudi Arabia
3 King Faisal Specialist Hospital and Research Centre (Gen.Org.), Riyadh, Saudi Arabia

Correspondence Address:
Fadwa Abu Mostafa
Quality Management Department, King Faisal Specialist Hospital and Research Centre (Gen. Org.), Riyadh
Saudi Arabia
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Source of Support: None, Conflict of Interest: None


DOI: 10.4103/JQSH.JQSH_27_18

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Background: Patient misidentification prevails in daily practice and remains a critical issue in health care. Being knowledgeable about how to accurately identify patients and comply with identification processes is critical, particularly in countries where patients have similar names. A study was undertaken to examine the knowledge levels of and compliance with the patient safety goals and policies and procedures of the clinical and nonclinical staff. Materials and Methods: A cross-sectional survey and an observational audit design were used at a specialist and research hospital in the Saudi Arabia to assess knowledge levels and compliance rates of appropriate patient identification methods. Results: The majority of healthcare providers (n = 350, 87.1%) and almost half of non-healthcare providers (n = 186, 47.8%) reported high levels of knowledge of patient identification standards, including the need to use two patient identifiers. However, audit results revealed that health-care providers used two identifiers in only 33 observations (18%), with the majority (147 observations, 82%) of health-care providers checking the patient’s name only and not his/her medical record number. Conclusion: The results highlight the need for further attention to improper identification of patients, including understanding the causes and ways to enhance the translation of patient identification standard into practice.


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